Nantucket's Premiere Support Solution

We offer both in-business and in-home tech support services as well as business-to-consumer and business-to-business support including remote connect.

Nantucket's Premiere Support Solution

GET CONNECTED

ACKconnect is your one-stop for all you tech purchases, support, solution design. We offer a wide range of services tailored to you.

GET CONNECTED
Support
Support

Save yourself a trip, have us come to you! Our techs provide in-home support including network setup, troubleshooting, and repairs.

Solutions
Solutions

Let ACKconnect design an implement your next network, server, or A.V Solution.

Tutoring
Tutoring

Have an instructor come to you for some one-on-one customized tutoring to take your skills to the next level. We teach a wide variety of programs.

ABOUT ACKconnect

ACKconnect is staffed with friendly, geeky-types who are passionate about technology and creativity. Whether you have a quick question about your computer or need a new setup at a business or home, we want you to leave your experience with us feeling like you were treated with care and your questions answered completely.

How we connect you to your answers

We offer both remote and in-home / business tech support services as well as business-to-consumer and business-to-business support. Our techs consistently achieve the results required. And our instructors are the most patient and knowledgeable teachers you'll find.

We offer web design, re-design, email marketing, print and digital media as well.

WHAT MAKES US DIFFERENT?

Always personalized, friendly, professional service. Take a look at some of the things that separate ACKconnect from the rest.

Secure
Secure

Our remote or onsite support is always secure and confidential. Using the latest in encryption technology. Whether its for email or Credit Card compliance for your business.

Network Analysis
Network Analysis

ACKconnect can scan, test and provide you with a full report of your home or business network including wireless networks.

 Antivirus
Antivirus

We provide free antivirus solutions as well as affordable enterprise grade virus and malware protection.

Web Design
Web Design

We design your website from beginning to end with your creativity and ideas being our focus. We bring your design to reality.

SERVICES

Save yourself the frustration, have a tech come to you! Our techs provide in-home / business support including network setup, troubleshooting, and repairs. As well as Home Theater setup, Audio for your shop or restaurant. Web Design and much more.

DIAGNOSTICS & REPAIRS

We can diagnose your problem the first time. We offer hardware and software repairs and support.

WEB DESIGN

We offer website design/build and maintenance services as well as email marketing campaigns.

SOLUTION DESIGN

Whether moving in to a new location, redesigning an existing location or just want to upgrade your computers, network or A.V.

DATA RECOVERY

Oh no, your device is kaput! Never fear, our techs are super heroes and will do everything possible to recover your important photos, projects and emails.

REMOTE SUPPORT

With remote support we can access your Mac or PC through the internet (with your permission). Many technical issues can be resolved remotely

TUTORING

Have an instructor come to you for some one-on-one customized tutoring to take your skills to the next level. We teach a wide variety of programs.

PRICING TABLE

Below is a summary of our services. Click see more to check out what ACKconnect has to offer.

$49/ starting

iPhone Repair
  • Screens
  • Battery
  • Data Recovery
  • Data Transfer

$145/ hour

On-Site Support
  • Visit your home or business
  • Diagnose and evaluate
  • Repair or Replace
  • Software support

$125/ hour

Remote Support
  • Securely connect
  • Diagnose and resolve
  • Unattended and attended support
  • If we can't fix remotely we will dispatch

$99/ hour

Tutoring
  • Basic OS tutoring
  • Advanced lessons
  • Pick the app you'd like to learn
  • Assist in projects

$115/ hour

Web Design
  • New Design
  • Update existing site
  • E-Commerce
  • Support

$99/ year

Web Hosting
  • Host your site on a secure server
  • Put your business needs in the cloud
  • Backup your local data to secure server
  • Host Web Applications (such as reservations)

$99/ one-time

Logo Design
  • Utilize your vision to create your brand
  • Provide 3 revisions with the one-time fee
  • Provide all raw image files and PSDs to you
  • Satisfaction Guaranteed

$99/ hour

Tutoring
  • Basic OS tutoring
  • Advanced lessons
  • Pick the app you'd like to learn
  • Assist in projects

FREQUENTLY ASKED QUESTIONS

ACKconnect FAQ

ACKconnect is different from other computer repair shops in that we personalize your experience: we take the time to listen to your concerns and help you resolve your computer issues to your satisfaction. We always explain the repair that needs to be performed and keep you updated throughout the process.

We charge a $50 Computer Diagnostics fee. This fee gets rolled into the total cost of your repair. For more specific pricing, please visit our services page to get a better idea of how much it will cost to repair your computer. If you are getting multiple services at once, we roll everything together to save you money instead of charging you for each service individually.

ACKconnect will visit your home and business to do a site survey and meet with you. Through looking at the space and listening to your needs we will provide you with a proposed network design in plain english for your approval. We are focused on removing the tech jargon and connecting you to your solution faster.

We can take a look at your computer, tablet or phone and give you a better idea whether it is worth fixing or investing in a new device. We will give you our most honest and expert advice. Our rule of thumb is that if the repair cost more than what your computer is worth, it’s probably best to invest in a new one. If you decide to get a new computer, we offer data transfer services to help you transfer your data from your old computer to your new computer or device.

Service Details

Services We Offer

 

Data Recovery

Oh no, your device is kaput! Never fear, our techs are super heroes and will do everything possible to recover your important photos, projects and emails.

In-warranty / Out-of-warranty

ACKconnect provides service for both in-warranty and out-of-warranty devices. Ask a Geek about extended warranty options to further safeguard your investment. If your device is under warranty we will do the legwork to contact the manufacturer and get your parts or the replacement covered under warranty. If out-of-warranty, we will get the best prices for parts or even replacement equipment through our various contracts and vendors.

In-home Tech Support

Save yourself a trip, have a tech come to you! Our techs provide in-home support including network setup, troubleshooting, and repairs.

In-home Tutoring

Have an ACKconnect instructor come to you for some one-on-one customized tutoring to take your skills to the next level. We teach a wide variety of programs…just ask!

One-to-One:

Personalized attention that allows you to go at your own pace!

 
On-Site or In-Home Lesson:
$99/hour (half hour minimum)
 

So you’ve got a new iPhone or iPad…congratulations on owning one of the most powerful computers ever known to man. That said, perhaps you are not really comfortable using these amazing devices or would like to do more with this powerful computer. We are here to help.

From the comfort of your own home or business we can help you overcome your frustrations and if not become a power user! At the very least we can help you to feel comfortable getting your mail, surfing the web and making calls. Basic users and power users will both find this personalized service helpful.

These tutorials are paced according to how you learn and tailored to what you need to know.

Take the fear out of using the tech you work with every day!

We also have gift certificates if a friend or loved one is struggling with their Apple iOS devices.  With the holidays approaching this might just be the gift you are looking for.

1-to-1 Lesson Packages

3 lessons for $249 (save $50)

5 lessons for $425 (save $75)

10 lessons for $849 (save $150)

Bring a friend to any lesson for an extra $30!

Sample Topics

If you don’t see what you’re looking for here, just let us know. Our instructors can teach many other topics!

iPad®

Getting to Know Your iPad
Communicating with Your iPad
Maximizing Your iPad Experience
Organizing/Editing Photos on the iPad

iPhone®

Getting to Know Your iPhone
Communicating with Your iPhone 
Maximizing Your iPhone Experience

Mac®

Mac  Beginner
Mac – Beyond Beginner
Yosemite®
Where Did I Save That? Mac Finder® 
Apple Mail®
Calendar®
Contacts®

iLife®

iPhoto®
iMovie®
iTunes®, iBooks® & iTunes U®

iWork®

Keynote® 
Pages® 
Numbers®

MS Office

Word Basics
Excel Basics
PowerPoint Basics

Internet

Facebook
Twitter
GMail
Google
Safari®

Other

Photoshop Basics
Final Cut Basics
Password Management
iCloud®
Dropbox
Evernote

Remote Support

With remote support a tech can access your Mac or PC through the internet (with your permission only of course). Many technical issues can be resolved remotely and many programs can be taught by allowing ACKconnect to log in to your computer. Safe and secure, save yourself a trip to our store, AND get some help in the comfort of your home!

Websites / Email Marketing

We offer website design/build and maintenance services as well as email marketing campaigns.

Other Services

Computer Cleaning –  $100 per computer (subject to extra charges if not backed up, or requires additional cleaning)
Hard Drive Clone – $135 per computer
Wipe N Refresh –  $100 per computer
RAM Install – $50 per computer. Ram price varies
Data Recovery – starts at $135
Hardware Diagnostic: $50 plus tax (will be applied to final repair total)
Software Repair / Installation: Labor (starts at $135/hr)

Get In Touch

Contact Info

Give us a call or email us below.

  • 508.901.9106

  • support@ackconnect.com

  • ackconnect.com