Young's Bicycle Shop

Challenge

Riding your bike on Nantucket is a must do when visiting. Getting a bike can be a challenge. Young's demand exceeded what their current phone system could do. They needed to be able to handle a high-volume of calls without affecting  their exceptional customer service.

Solution

By working with the amazing team at Young's, we were able to design and install a phone system that was just the right size for them. All the features of an enterprise phone system without the cost of one.

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Research

By going over previous call volume, pain points and wishlist of features we had the information we needed to build a phone system just for them.

Design

We created departments, call routing, Business hour scheduling as well as added multi-line call overflow.

Install & Deployment

We were able to preconfigure and stage the entire system while Young's used their old phone system. With that done install only took a few hours while they were closed.

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RESULTS

With the new system in place, which featured rich reporting. Young's was actually able to get detailed reports of their calls. This enabled them to staff during peak call hours.

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100%

Voice Uptime

0 Busy Signals

Clients no longer received a busy tone when Young's was on the phone

5X Cordless

Replaced Wired phones with cordless ones and improved efficiency in the shop